Original Research A comprehensive overview of Generation Z in the workplace: Insights from a scoping review

Yunita Zahra, Seger Handoyo, Fajrianthi Fajrianthi

About the author(s) Yunita Zahra, Doctoral Psychology Program, Faculty of Psychology, Universitas Airlangga, Surabaya, Indonesia; and, Department of Psychology, Faculty of Psychology, Universitas Sumatera Utara, Medan, Indonesia
Seger Handoyo, Doctoral Psychology Program, Faculty of Psychology, Universitas Airlangga, Surabaya, Indonesia
Fajrianthi Fajrianthi, Doctoral Psychology Program, Faculty of Psychology, Universitas Airlangga, Surabaya, Indonesia

Abstract

Orientation: Gen Z is entering the workforce, contributing distinct characteristics and expectations to the professional environment, presenting opportunities and challenges for organisations. Recognising and comprehending these characteristics are essential for cultivating efficient workplace settings.

Research purpose: This study aimed to provide a comprehensive overview of Gen Z in the workplace by considering results from previous research.

Motivation for the study: Despite the growing interest in understanding Gen Z’s contributions to workforce, the existing literature remains fragmented and lacks a cohesive synthesis. Consolidating the available knowledge addresses this gap.

Research approach/design and method: A scoping review methodology was utilised to aggregate results from 11 articles. These articles were identified through a systematic search of academic databases using carefully selected keywords related to Gen Z and workplace.

Main findings: This study identified themes that were central to understanding Gen Z in the workplace: the expectations of Gen Z employees, the role of technology, intergenerational challenges, and the significance of leadership styles, which have considerable implications for Gen Z’s intention to stay or leave organisations.

Practical/managerial implications: Organisations need to emphasise adjusting workplace policies, adopting digital tools, and ensuring that leaders are educated in line with the values of Gen Z. Finally, the initiatives aimed at promoting intergenerational understanding could assist in enhancing collaborations.

Contribution/value-add: This study provided valuable insights associated with Gen Z in the workplace, including work expectations, the role of technology, intergenerational challenges, and leadership styles. It connected to the intention to stay with or leave organisations.

Keywords

company; employee; generation Z; organisation; technology; workplace

JEL Codes

D20: General; L20: General; L50: General; O21: Planning Models • Planning Policy

Sustainable Development Goal

Goal 9: Industry, innovation and infrastructure

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